Last updated: 2026
At Kalai Insights, we pride ourselves on delivering high-quality, customized AI video production services. Due to the personalized and digital nature of our services, labor and resources are expended immediately upon the commencement of a project.
Therefore, we maintain a strict "No Refund" policy. All sales are final. Once an order is placed and production has begun, we cannot issue refunds, partial or otherwise, under any circumstances.
Our standard delivery timeframe is 4-10 Days. We are committed to ensuring you are satisfied with the final product. If the delivered videos do not meet the agreed-upon initial specifications, we will work with you to make reasonable revisions within the scope of the original order.
If you have any questions or concerns regarding your order, please contact our support team:
Email: support@kalaiinsights.com
Address: 45/7 Government Quarters Ln, Kallady 30000, Sri Lanka